Case Studies Building a Winning Culture with a Data-Driven Approach: A fireside chat with Patrick Buckley, Twilio’s Global Director of SDRs Patrick Buckley, Twilio's Global Director of SDRs, shares his top tips for building a winning culture with a data-driven approach.
Episode 4: Going from one to many BPOs Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: This week, Alex talks with Ramon about navigating the big jump from one
Episode 3: Managing your BPO (Five Minutes on the Front Line) Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for
Episode 2: Choosing the right BPO (Five Minutes on the Front Line) Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Ramon speaks with Alex on a key decision that every growing Customer Service
Episode 1: How to lead through explosive growth (Five Minutes on the Front Line) Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Companies from Robinhood to Reddit to Clubhouse are seeing massive spikes in growth.
Product Releases Introducing Pathlight Badges Our mission at Pathlight is to empower everyone to achieve their professional best. Tens of millions of people have had their professional careers impacted by the COVID-19 crisis. We hope Badges can help a small portion of them get back on their feet, faster.
Company News Introducing Pathlight: Transforming Management for a New Generation of Leaders Managers have never been more important. Trey Doig and I are excited to partner with Ilya Fushman and build a new category and enduring company that helps them. After a few years in stealth, Pathlight is now open to all customer-facing teams.
