Alexander Kvamme - Pathlight

Episode 4: Going from one to many BPOs

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: This week, Alex talks with Ramon about navigating the big jump from one

Episode 3: Managing your BPO (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for

Episode 2: Choosing the right BPO (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Ramon speaks with Alex on a key decision that every growing Customer Service

Episode 1: How to lead through explosive growth (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Companies from Robinhood to Reddit to Clubhouse are seeing massive spikes in growth.

Product Releases

Introducing Pathlight Badges

Our mission at Pathlight is to empower everyone to achieve their professional best. Tens of millions of people have had their professional careers impacted by the COVID-19 crisis. We hope Badges can help a small portion of them get back on their feet, faster.

Company News

Introducing Pathlight: Transforming Management for a New Generation of Leaders

Managers have never been more important. Trey Doig and I are excited to partner with Ilya Fushman and build a new category and enduring company that helps them. After a few years in stealth, Pathlight is now open to all customer-facing teams.