Pathlighters shine a light on what they are thankful for this year.

Of all of your professional relationships, the one you have with your manager may be the most important. However, solidifying a positive relationship can often be hard when managers are overextended, overwhelmed, or inexperienced.

It is hard to imagine that the majority of employees worked in offices just a few years ago. These days, with remote work and hybrid teams on the rise, many people are working from home.

Almost every manager agrees with both the following statements: 1) One-on-ones are important; and 2) I'm not having great one-on-ones.

How do you set your managers up for success? Most managers of customer-facing teams came up through the ranks. They were the “best of the best” in their frontline roles, but now they are tasked with the challenge of leading teams— and they need a whole new set of skills

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: This week, Alex talks with Ramon about navigating the big jump from one

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Ramon speaks with Alex on a key decision that every growing Customer Service

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Companies from Robinhood to Reddit to Clubhouse are seeing massive spikes in growth.

Company leaders turned to surveillance software when remote work began— but employee monitoring does more harm than good. Companies need a long-term solution that boosts engagement, creates trust, and encourages self-management. Data-driven management is the modern solution.