We’re very pleased to announce that Pathlight recently achieved its Service Organization Control (SOC) 2 Type I examination and certification. We undertook this initiative to provide crucial third-party validation for our platform security.

We are thrilled to announce that Daniel Lipkin has joined Pathlight as Vice President of Engineering leading our R&D efforts.

CXperts video podcast: Ramon Icasiano meets with Michael Kuenne of Extended Stay America to discuss how to create great customer experiences in building a brand.

Gratitude helps a team connect to each other and the work they do together—not just around the holidays, but all year round. As we enter a new year, we thought we’d ground ourselves in gratitude since, after all, we believe it’s beneficial to everyone in an organization.

The North Pole transforms performance management and delivers better customer experiences with Pathlight.

CXperts video podcast: Ramon Icasiano meets with Jim Farnsworth to discuss how customer experience roles are evolving. They dive into the skill sets needed for CX teams to be successful in the future.

Pathlighters shine a light on what they are thankful for this year.

Of all of your professional relationships, the one you have with your manager may be the most important. However, solidifying a positive relationship can often be hard when managers are overextended, overwhelmed, or inexperienced.

It is hard to imagine that the majority of employees worked in offices just a few years ago. These days, with remote work and hybrid teams on the rise, many people are working from home.

Almost every manager agrees with both the following statements: 1) One-on-ones are important; and 2) I'm not having great one-on-ones.

How do you set your managers up for success? Most managers of customer-facing teams came up through the ranks. They were the “best of the best” in their frontline roles, but now they are tasked with the challenge of leading teams— and they need a whole new set of skills

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: This week, Alex talks with Ramon about navigating the big jump from one

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for