Pathlight

Achieve Greatness with Mini Goals

All great organizations set goals to create alignment and keep their teams focused on what’s most important. And time and time again, we see that careers can be made— or broken— by an employee’s ability to hit these goals.

Adding QA (Quality Assurance) to Realtime Performance Management (RPM) equals Genius! Pathlight

Product Releases

Introducing Quality Assurance to Pathlight!

Pathlight’s QA and conversation review tool drives success by enabling coaching on the customer conversations and activities that drive your critical KPIs.

How to Have Awesome 1:1s

Almost every manager agrees with both the following statements: 1) One-on-ones are important; and 2) I'm not having great one-on-ones.

How Successful Managers use Positive Coaching as a Competitive Advantage

How do you set your managers up for success? Most managers of customer-facing teams came up through the ranks. They were the “best of the best” in their frontline roles, but now they are tasked with the challenge of leading teams— and they need a whole new set of skills

Company News

Wish you were here: Pathlight Summit 2021

Pathlight Summit 2021 was exactly what company offsite dreams are made of— especially after 16 months of working from home and missing your coworkers. From fireside chats to new swag to building boats and champagne toasts— we'll never forget the memories made in Santa Cruz!

Company News

Why Pathlight? Why Now?

After five and a half amazing years at Zoom, I am thrilled to announce that I have joined Pathlight!

Case Studies

Greenhouse Support enhances performance management with Pathlight

Greenhouse's renowned Support team gains real-time visibility into performance and clarity around expectations and goals with Pathlight's Realtime Performance Management (RPM) platform.

Episode 4: Going from one to many BPOs

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: This week, Alex talks with Ramon about navigating the big jump from one

Episode 3: Managing your BPO (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for

Episode 2: Choosing the right BPO (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Ramon speaks with Alex on a key decision that every growing Customer Service

Episode 1: How to lead through explosive growth (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Companies from Robinhood to Reddit to Clubhouse are seeing massive spikes in growth.

Company News

The highest form of NPS

After four wonderful years at Earnin, I’m joining Pathlight— the software platform that transformed how we operate— as its Chief Customer Officer.

Case Studies

MeUndies transforms performance management and delivers better customer experiences with Pathlight

Discover how MeUndies CX transformed their performance management process with Pathlight and saved hours of time across the organization.

Let Data Drive

Company leaders turned to surveillance software when remote work began— but employee monitoring does more harm than good. Companies need a long-term solution that boosts engagement, creates trust, and encourages self-management. Data-driven management is the modern solution.

Virtual Manager Series

Committing to Your Team and Your Culture with Ben Siegel

Ben Siegel talks cultural impact, as it relates directly to the success of the business, and reinforces the importance of committing time and energy to your reps' growth while working remotely.

Virtual Manager Series

Honest and Thoughtful Remote Leadership with Larry Rodman

We learned so much from Larry Rodman at Hubspot, a seasoned Customer Support manager who puts trust in his people first.

Virtual Manager Series

The Importance of Deep Investment in Your People with Gabrielle Blackwell

Gabrielle is deeply data-driven in her approach to management. She also emphasizes personal investment in the success of her team members, and recognizes that great managers have the potential to transform their direct reports' careers.

Virtual Manager Series

Navigating Sales Management in a Remote World with Jesse Rome

Jesse has no shortage of tips and tricks for navigating the challenges of working and managing from home. His approach to remote management is creative, informed, and routine-focused.

Virtual Manager Series

Integrating Empathy Into Remote Management with Kelsey Mullaney

Kelsey Mullaney reminds us how critical it is to bring empathy into your management style - especially when working with a newly remote team.

Product Releases

Introducing Pathlight Badges

Our mission at Pathlight is to empower everyone to achieve their professional best. Tens of millions of people have had their professional careers impacted by the COVID-19 crisis. We hope Badges can help a small portion of them get back on their feet, faster.

5 Strategies to Start a Sales Job Remote During COVID-19

Our very own Emily Lam, Account Executive extraordinaire, shares her tips for onboarding entirely remote in the midst of a global pandemic.

What I Learned About Management Running My First Distributed Team For a Political Campaign

Reflecting on the importance of management and my experience running a political campaign in rural and suburban Virginia.

Company News

Introducing Pathlight: Transforming Management for a New Generation of Leaders

Managers have never been more important. Trey Doig and I are excited to partner with Ilya Fushman and build a new category and enduring company that helps them. After a few years in stealth, Pathlight is now open to all customer-facing teams.

Case Studies

CSAT increases after Earnin rolls out Pathlight

Discover how Earnin boosted agents' CSAT scores across the board and increased employee engagement after adopting Pathlight— their single source of truth for team performance.

6 Ways Managers Can Increase Team Accountability

How do you know if you're having an accountability problem at your company and, if so, how do you solve it? The necessary steps to establish accountability require planning, follow-up, and following through, even when it's uncomfortable.