Pathlight

Alpha Foundations Wins Big with Pathlight: 2X Appointments Booked + 25% Cost Reduction per Appointment

Alpha Foundations needed to transform their performance management process to achieve their aggressive growth plans. The ROI on Pathlight came quickly— Alpha Foundations doubled the number of appointments booked while reducing their cost per appointment by 25%.

Building a Culture Where People Want to Work

It is hard to imagine that the majority of employees worked in offices just a few years ago. These days, with remote work and hybrid teams on the rise, many people are working from home.

Virtual Manager Series

Quarterly Spotlight Award Winner: Everlane’s Customer Experience Lead, Michi Fried!

We are thrilled to announce that Michi Fried, Customer Experience Lead at Everlane, is the recipient of Pathlight’s Customer Spotlight Award this quarter! Each quarter, we select one customer that stands out for their incredible leadership, excellence, and their success in using Pathlight to gain alignment, agility, and empowerment—

Getting Started

5 Ways to Celebrate Customer Service Week!

The first week of October is Customer Service Week! Started over 30 years ago, this week is designated to celebrate customer service and the customer-facing employees that create positive experiences and provide exceptional support.

Getting Started

Health Scores: Measures that Drive Performance

Imagine one score that can instantly tell you how you and your team are performing and where you should focus your efforts today. Modern customer-facing leaders are already developing winning teams with it— it's called the Pathlight Health Score.

Getting Started

Achieve Greatness with Mini Goals

All great organizations set goals to create alignment and keep their teams focused on what’s most important. And time and time again, we see that careers can be made— or broken— by an employee’s ability to hit these goals.

Adding QA (Quality Assurance) to Realtime Performance Management (RPM) equals Genius! Pathlight

Product Releases

Introducing Quality Assurance to Pathlight!

Pathlight’s QA and conversation review tool drives success by enabling coaching on the customer conversations and activities that drive your critical KPIs.

How to Have Awesome 1:1s

Almost every manager agrees with both the following statements: 1) One-on-ones are important; and 2) I'm not having great one-on-ones.

How Successful Managers use Positive Coaching as a Competitive Advantage

How do you set your managers up for success? Most managers of customer-facing teams came up through the ranks. They were the “best of the best” in their frontline roles, but now they are tasked with the challenge of leading teams— and they need a whole new set of skills

Company News

Wish you were here: Pathlight Summit 2021

Pathlight Summit 2021 was exactly what company offsite dreams are made of— especially after 16 months of working from home and missing your coworkers. From fireside chats to new swag to building boats and champagne toasts— we'll never forget the memories made in Santa Cruz!

Company News

Why Pathlight? Why Now?

After five and a half amazing years at Zoom, I am thrilled to announce that I have joined Pathlight!

Case Studies

Greenhouse Support enhances performance management with Pathlight

Greenhouse's renowned Support team gains real-time visibility into performance and clarity around expectations and goals with Pathlight's Realtime Performance Management (RPM) platform.

Episode 4: Going from one to many BPOs

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: This week, Alex talks with Ramon about navigating the big jump from one

Episode 3: Managing your BPO (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Pathlight Chief Customer Officer, Ramon Icasiano, shares his two most crucial tips for

Episode 2: Choosing the right BPO (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Ramon speaks with Alex on a key decision that every growing Customer Service

Episode 1: How to lead through explosive growth (Five Minutes on the Front Line)

Five Minutes on the Front Line is a weekly segment hosted by Pathlight CEO Alexander Kvamme and Chief Customer Officer Ramon Icasiano, who is a former CX leader at Earnin, Netflix, Zynga, and Verizon. This week's episode: Companies from Robinhood to Reddit to Clubhouse are seeing massive spikes in growth.

Company News

The highest form of NPS

After four wonderful years at Earnin, I’m joining Pathlight— the software platform that transformed how we operate— as its Chief Customer Officer.

Case Studies

MeUndies transforms performance management and delivers better customer experiences with Pathlight

Discover how MeUndies CX transformed their performance management process with Pathlight and saved hours of time across the organization.

Let Data Drive

Company leaders turned to surveillance software when remote work began— but employee monitoring does more harm than good. Companies need a long-term solution that boosts engagement, creates trust, and encourages self-management. Data-driven management is the modern solution.

Virtual Manager Series

Committing to Your Team and Your Culture with Ben Siegel

Ben Siegel talks cultural impact, as it relates directly to the success of the business, and reinforces the importance of committing time and energy to your reps' growth while working remotely.

Virtual Manager Series

Honest and Thoughtful Remote Leadership with Larry Rodman

We learned so much from Larry Rodman at Hubspot, a seasoned Customer Support manager who puts trust in his people first.

Virtual Manager Series

The Importance of Deep Investment in Your People with Gabrielle Blackwell

Gabrielle is deeply data-driven in her approach to management. She also emphasizes personal investment in the success of her team members, and recognizes that great managers have the potential to transform their direct reports' careers.

Virtual Manager Series

Navigating Sales Management in a Remote World with Jesse Rome

Jesse has no shortage of tips and tricks for navigating the challenges of working and managing from home. His approach to remote management is creative, informed, and routine-focused.

Virtual Manager Series

Integrating Empathy Into Remote Management with Kelsey Mullaney

Kelsey Mullaney reminds us how critical it is to bring empathy into your management style - especially when working with a newly remote team.

Product Releases

Introducing Pathlight Badges

Our mission at Pathlight is to empower everyone to achieve their professional best. Tens of millions of people have had their professional careers impacted by the COVID-19 crisis. We hope Badges can help a small portion of them get back on their feet, faster.